Policies

Payment and Invoicing Policy

• Hourly rates are billed in 15 minute increments, unless specified otherwise.
• Retainer fees are due prior to commencement of work and the 1st of each month thereafter.
• A signed contract may be required before beginning a project.
• Some projects may also require a 25% deposit before beginning the work.

• Invoices are submitted via email or fax. Payment is due upon receipt.
• Payments made later than 30 days of receipt of invoice will be subject to 2% per month. (24% per annum)
• A service charge of $35 will be issued for each NSF cheque.

• Methods of payment accepted: PayPal, Certified Cheque, Money Order or Cash.

• Any errors or omission found after work or services has been performed and accepted by the client are not the responsibility of dkm Online Office Solutions. The client assumes full responsibility for proofreading documents after they have been accepted.

Privacy Policy

In order to protect your corporate information and your right to privacy, we:

• will not use your corporate information for any purpose other than billing;
• will protect your corporate information with appropriate security safeguards;
• will protect the confidentiality of your corporate information
• will strive to keep your corporate information as accurate and up-to-date as is necessary